TamannaUX
AutoMe
AutoMe - an Auto Booking Application.
About
Why this topic?
Problem Statement
Solution
AutoMe is a rental application that provides hassle free experience for people travelling and commuting the city.
Auto are a ubiquitous aspect of modern life, impacting everything from daily commuting to city planning and environmental sustainability. It presents a multifaceted challenge, encompassing issues like safety, trust and mistreatment. By delving into the intricacies of Autorikshaws, I intended to explore a wide range of user experiences, from frustrated commuters navigating through congested streets to urban planners striving to create more livable cities.
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How might we change the user’s behaviour to influence autowalas behaviour?
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Making auto booking easy and convenient for users
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Safe and secure travel in autos
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To make hassle free and personalized auto booking experience
Duration
Four Weeks
Team
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Tamanna
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Palak
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Navneet
My Role
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Design Process
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UI Screens
Aim
Conducting Design Research
How I approached the Project?
Double Diamond Model
Secondary Research
•With a population of over 12 lakh and 15 lakh registered vehicles , Chandigarh has the highest density of vehicles per household in country leading to acute traffic problems.
•Over 2 lakh of vehicles moving on interstate route cross the city daily.
•Madhya Marg is considered as one of the most important road of Chandigarh , connecting PGI at one end to Panchkula on the other end.
•Nearly 50% of total traffic in Chandigarh is in transit and originates the city, says the latest finding of the RITES (Rail India Technical & Economic Service).
•Around 46% of this traffic arrives in Chandigarh daily to either reach a destination in the city or pass through it to reach other location in wider tricity area.
Accidents at Hallomajra light point when vehicles try to enter the main road
Traffic Intelligence System Deployed in Chandigarh
Adaptive Traffic Control in Chandigarh
With the help of smart cameras and sensors , installed by the roadside , the system will monitor individual traffic lanes , number of vehicles and calculate the calculate the traffic light duration required to minimize traffic jams in Chandigarh.
- Hindustan Times
BRTS Case Study
Bus Rapid Transport System - BRTS - consists of several components designed to function together so as to generate superior services, which are comparable with other mass rapid transit system including metro rail system.
BRTS implemented in Ahemedabad
Primary Research
Phase 2
Understanding System
Phase 1
Phase 3
Focusing on Users
Focusing on Autowalas
Direct Observation
Ambulance stuck in traffic
Audio Devices Installed at PGI Chowk
Signage giving information regarding road construction ahead
User Interviews
Visited to State Transport Authority, Chandigarh
An illegal Auto from Punjab
Interviewee
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Traffic Police (field)
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ICCC sector-17
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Auto drivers (Legal & Illegal)
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State Transport Authority
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CTU Bus Drivers
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Users
Participant Research
Overcrowded autos
Auto stops spotting potential passenger
Auto driver Dropping as per passenger's desire
Shadowing
General way of boarding autos
Passengers dropping at Zebra crossing
Illegal parking
Illegal parking
Research Analysis
Stakeholder Mapping
User Persona
User Journey
Reaching ISBT-17 Chandigarh from PGIMER.
Pain Points
How might we change the user’s behaviour to influence autowalas behaviour?
Ideations
Solution
Feature List
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A digital app for online booking an auto as well as keep check on traffic rules violated by auto drivers.
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A physical product that would track autowala's location.
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A telephone no. will be released which would allow people without smart phone to call auto to their home.
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A lighting system to depict vacant and occupied auto.
Light on the top of the Auto green for vacant and orange for occupied.
AutoMe with ‘ GPS Tracker and speaker to read out address
QR Codes for complaints
AutoMe
